Mercure stay overview
Overall rating and what to know before booking
Mercure is a practical hotel in Munich when the main plan is Olympiapark, Olympiahalle, SAP Garden, or a short city stay. Tram and bus access are easy, and Munich Central Station, Stachus, and Marienplatz are simple to reach. Around the hotel there is a bakery, restaurants, a supermarket, and useful shops. The rooms were usually clean, the beds were comfortable, and most staff members were helpful. The main issues are small rooms, very small bathrooms, weak air conditioning in some rooms, and difficult parking. On a busy event date, I paid about 300 euros for one night in a double room without breakfast. Breakfast was 22 euros per person, and parking was 20 euros per night. My overall rating is 7.5 out of 10. The hotel is good for location, sleep quality, and public transport. It is weaker for bathroom space, temperature control, and parking.
Mercure check-in and payment
Arrival, waiting time, and booking confirmation
Check-in was based on a 3 p.m. room access time. Passport and reservation details were usually checked quickly, and the front desk gave short directions to the room and elevator. Late check-in also worked without trouble. Luggage storage before check-in was helpful, especially when arriving early and going straight into Munich. Not every check-in was equally good. Once, there was a problem with the room key, so staff had to unlock the door. Another time, the first front desk contact felt rather cold. With a helpful staff member, check-in was fast and pleasant.
Check-out and extra charges
Check-out was simple. I returned the key card, checked extra charges, and left. Breakfast, parking, and any paid extras should be checked carefully. Breakfast inclusion can make a big difference in the final bill. I recommend keeping the booking confirmation available, especially when breakfast is included.
Room price and payment method
I booked online and paid by card at the hotel. Prices changed a lot depending on the date. On regular dates, the value can be acceptable for Munich. During concerts, sports events, or busy weekends, prices rise sharply. The highest rate I paid was about 300 euros for one night in a double room without breakfast. At that price, the small room and tight bathroom feel expensive. Breakfast was charged separately at 22 euros per person. Parking cost 20 euros per night. Card payment was easy, and extra charges could be checked during check-out.
Mercure room types and stay experience
Single room
The single room is fine for one person on a short stay. It is small but usable, with a bed, small desk, closet, safe, and coffee or tea setup. With a large suitcase, floor space becomes tight. The desk is enough for a laptop, but not for long work sessions. Bedside sockets were useful. In one room, Wi-Fi near the desk was weak. Higher floors and attic rooms can feel cramped.
Double room and twin room
Double and twin rooms varied. One room had a large king-size bed, and that bed was very comfortable. The mattress was supportive and not worn out. Bed linen was clean and pleasant. Pillows were sometimes too flat and not full enough. If you like a higher pillow, ask for an extra one. A corner room felt better because it had a little more space and privacy. Courtyard-facing rooms were clearly quieter. Street-facing rooms were fine with the window closed, but with the window open, tram and traffic noise came in.
Fourth floor and attic rooms
Rooms on the fourth floor should be checked in advance. The elevator does not always go all the way up, and the last floor may require stairs. With heavy luggage, this is inconvenient. Attic rooms with low ceilings and sloped walls are not good for tall guests. In one room, showering was uncomfortable because I had to bend. I recommend requesting a room on a floor fully served by the elevator and, if possible, facing the courtyard.
Mercure cleanliness and bed condition
Cleanliness and room smell
The rooms were mostly clean. Sheets and towels were changed properly, and surfaces were usually cleaned. Still, not every room was in the same condition. One room had visible carpet stains. Another had dust on the bathroom shelf. One room had a slightly damp smell on arrival, which improved after opening the window. Housekeeping was generally reliable, but soap and small items were not always refilled. Once, the room was cleaned even though the no-cleaning sign was on the door.
Bed and bedding
The bed is one of the best parts of Mercure. The mattress gave good support, and the bedding felt clean and comfortable. After a concert or a long day in Munich, it was easy to sleep well. The duvet was not too heavy. The pillows were sometimes too low for my preference. Bedside lighting was easy to use, and sockets were close enough for charging.
Desk, sockets, lighting, and window
The desk is small but enough for short laptop use. Sockets near the bed and desk were convenient. Some rooms did not have USB ports. Room lighting was enough, but the shower area was too dark in some rooms. Windows could be opened in some rooms. On the street side, tram and traffic noise came in. Courtyard rooms stayed much quieter.
Mercure bathroom and amenities
Bathroom size and shower space
The bathroom is the biggest weakness at Mercure. Many bathrooms are very small, and the shower space is tight. It is easy to hit the wall or door while showering. For larger guests, it is uncomfortable. In one room, the shower door did not close properly, and water spilled onto the floor. The sink area also had very little space for toiletries. Guests who care about a spacious bathroom will not be satisfied here.
Water pressure, hot water, and drainage
Hot water came quickly and was hot enough. Water pressure depended on the room. In one room it was fine, while in another it was weak. The temperature shifted slightly on some days. One sink drained slowly. Once, the toilet flush broke and kept running through the night. No mechanic was available, and the hotel was fully booked, so a room change was not possible. The water noise disturbed sleep.
Towels and amenities
Towels were mostly clean and replaced properly. A few towels looked old and gray. Shampoo, body wash, and body lotion were provided. The body wash was good. The hairdryer was better than expected, with strong airflow and low noise. Some bathrooms need maintenance. Paint was peeling in the shower area, and a few bathrooms had damp marks or mold. Older rooms especially need bathroom work.
Mercure noise and room temperature
Street noise, hallway noise, and neighboring rooms
With the window closed, street noise was not a major issue. The windows blocked sound fairly well, and at night Leonrodstraße was quiet enough. With the window open, cars and trams were easy to hear. Courtyard-facing rooms were much better. The walls between rooms were not perfect. Voices from the next room, closing doors, and hallway noise were noticeable on some stays. In the morning, housekeeping carts and knocks could be heard.
Heating, air conditioning, and ventilation
Heating worked well after turning it on. One room was cold at first but warmed up quickly. In warm weather, air conditioning was the bigger problem. Airflow was weak, and attic rooms became hot. Opening the window helped, but street-facing rooms then became noisy. In one room, central ventilation started around 8 a.m. and ran until evening. It was annoying when resting in the afternoon.
Mercure breakfast and bar
Breakfast price and food
Breakfast cost 22 euros per person. The buffet included rolls, bread, cheese, ham, yogurt, fruit, eggs, sausages, bacon, coffee, juice, pretzels, and Bavarian white sausages. Coffee from the machine tasted good. On good days, food was refilled regularly, and breakfast staff kept the tables clean. Still, the price is high. There is a bakery right next to the hotel. If breakfast is included in the room rate, it is fine. As a paid extra at 22 euros per person, I would not book it every morning.
Breakfast room and weak points
The breakfast room is small. There are not many tables, and it fills up quickly during busy times. A group table could be reserved, but timing still matters. There is only one coffee machine, also used for hot water, so a line can form. The selection was not equally good every day. Butter was missing once and had to be requested. Vegan options were not good. The small lobby bar is okay for beer, wine, or a cocktail. It is not always comfortable for a long evening, especially when the lobby lights are dimmed or the door is opened for airing.
Mercure parking and staff
Parking and cost
Parking at Mercure is not easy. The garage cost 20 euros per night and should be reserved in advance. It is not directly under the hotel but in a nearby building. With luggage, this is inconvenient. Spaces are narrow, and the entrance has a 1.8-meter height limit. Larger cars or vans do not fit well. Street parking nearby can cost 2 euros per hour on weekdays from 9 a.m. to 11 p.m. Some zones are residents-only at night. A hotel parking permit can help, but it does not guarantee a free space. In Munich, arriving by tram or bus is much easier.
Front desk
The front desk was mostly friendly and helpful. Luggage storage, room changes, late check-in, and parking questions were usually handled well. A request for a lower-floor room was also managed properly. Not every interaction was positive. One staff member seemed unmotivated during check-in, and once a request was interrupted by a long phone call. Service quality depends on the staff member on duty.
Breakfast staff and housekeeping
Breakfast staff were attentive on many mornings. Food was refilled, tables were cleared, and questions were answered. Housekeeping replaced towels reliably and kept rooms mostly clean. Small issues included missed soap refills and cleaning the room despite the sign on the door. Overall, the staff impression was still more positive than negative.
Mercure pros and cons
Pros
The biggest advantage is location. Mercure is very convenient for Olympiapark, Olympiahalle, and SAP Garden. The city center and Munich Central Station are also easy to reach by tram. Many rooms are quiet, especially courtyard rooms. Beds are comfortable, and rooms include useful basics such as a safe, TV, hairdryer, and coffee or tea setup. Nearby, there is a bakery, restaurants, a supermarket, and a pharmacy.
Cons
The biggest downsides are small bathrooms, weak air conditioning, and difficult parking. The shower is often tight, and some bathrooms need repairs. In warm months, some rooms can become too hot. The fourth floor without full elevator access is inconvenient with luggage. Breakfast is acceptable but expensive as an extra. For longer stays or guests who need bathroom space, this hotel is not ideal.
Would I stay again
I would stay at Mercure again for an event at Olympiapark, Olympiahalle, or SAP Garden. For short stays, concerts, business trips, and city visits, the location is very useful. I recommend confirming a courtyard-facing room, elevator access, breakfast inclusion, and parking before arrival. Guests who expect a large bathroom and strong air conditioning should choose another hotel.
Mercure location and transport
Leonrodplatz and Olympiapark access
Mercure is close to Leonrodplatz. Trams and buses run regularly toward Munich Central Station, Stachus, and the city center. From Munich Central Station, tram lines 20 or 21 are convenient for reaching the hotel. Olympiapark is about a 20 to 30 minute walk away, depending on the exact destination inside the park. Olympiahalle and SAP Garden are also easy to reach from here. BMW Museum and Nymphenburg Palace are accessible by public transport. There is a bakery next to the hotel, and nearby there are Greek and Italian restaurants, a supermarket, and a pharmacy. Parking by car is frustrating, but with tram and bus, the location works very well for a Munich stay.
Check the hotel location on the map
Hotel Photos
This review is connected to the city review page below.
Munich Place Reviews